Refund policy

We want you to be satisfied with your purchase from Forrest Wines. We are committed to delivering your product in perfect condition.
If you are dissatisfied in any way with your purchase, please contact us within 30 days of your purchase date by calling us directly 03 572 9084 or sending us an email at info@forrest.co.nz with the details of the problem.
We will replace any bottle of wine that is damaged or deemed technically flawed, but cannot replace bottles on dislike of taste once opened.
Depending upon the item you purchased and the reason for your return request, we may require that you ship the item(s) back to us. Unless the item is damaged or defective, or if we made an error in fulfilment of your order, all returns must be shipped back to us postage paid.
We try to provide as much information as possible to help customers make a selection they will enjoy, we cannot guarantee you will like the taste of every bottle of wine you select.

POLICY:

SHIPPING
Shipping costs are non-refundable

Additional non-refundable items:
Gift cards, tasting tray gifts cards, Grab-one vouchers

REFUNDS
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 5 working days.